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- INTRODUCTION
PBI operates a hotel representation service and distributes,
markets and sells Hotel products to the travel industry worldwide.
- DUTIES OF PBI
2.1 PBI
shall distribute, market and sell Hotel products through a hotel
chain “PBI Hotels Worldwide” via Computer Reservation
System service providers, Electronic Systems, Professional Publications,
Internet and through its telephone reservation and information services
on all Continents.
2.2 PBI retains the right to enhance or modify the
Representation Service at its sole discretion During the term of this
Service.
2.3 PBI will report to Hotel all bookings received.
2.4 PBI will only issue „confirmation numbers” to clients or
travel agents using their Reservation Systems: AMADEUS, WORLDSPAN,
SABRE, APOLLO, GALILEO, SITA, AXESS, Internet and others, when it has
„open” room availability from the Hotel.
2.5 PBI will issue “confirmation number” to clients or travel
agents in case of restricted room availability “R” only if Hotel accepts
„request” booking”. PBI requires Hotel to respond to a
“request booking” within 30 minutes, if Hotel does not reply
within 24 hours than such a “request booking” is auto accepted by the
system and changes a “request booking” status into a confirmed
reservation status. Such a reservation cannot be turned down by Hotel
and client has to be accepted.
2.6 PBI will not generate any transactions in case of Hotels
closed room availability “X” – this blocks room sales for the Hotel
in all systems and shows to potential clients Hotel being
completely sold out. This action will not only block sales to Hotel
but will as well turn clients always from potential inquiries.
- DUTIES OF HOTEL
3.1 Hotel
shall be responsible for ensuring that information supplied to PBI
relating to room Rates, room types, room availability, features and
services of Hotel are current and Accurate.
3.2 Hotel agrees to honor all reservations made through PBI,
as to § 2 and can not turn down Any confirmed reservations
compliant with room availability supplied by Hotel considering 48
hours time for load up of such room availability to all systems. In case
of Hotels over Booking, Hotel is required to take complete
care of the client including finding him Alternative accommodations.
3.3 Hotel is required within 24 hours (except weekends) to
inform PBI via fax or email of all
Changes involving reservation such as extending, shorting, canceling
and no-show of client for the reason of proper issuance of invoice to Hotel
by PBI, otherwise later claims will not be accepted.
3.4 Reservations not delivered by PBI to Hotel for
technical reasons (such as transmission Errors) will be honored by Hotel
ones they are discovered.
3.5 System Reservation provided by PBI has a lead position
over any other reservation made conventional way in case when a
potential double booking occurs. Hotel has obligation to turn
down such secondary booking and inform reservation source of such
incident and as such is prohibited.
* All other issues are addressed in individual Hotel Agreements.
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