Travel Agents Global Distribution Information

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	Services Participants Chain Codes Need Help?		Availability Links Alternate Availability

Marriott International makes it easy for travel agents to do business by offering:

Superior worldwide toll-free reservation services
Real-time, two-way links to virtually all our hotels worldwide (provides you with the same view of rates and availability that our own hotels view)

Links to the Global Distribution Systems (GDS) that represent the highest level of connectivity
Help desks and negotiated rates loading of multiple hotel chains
Fast, reliable reservation system

Marriott participates in the following GDS:

Abacus	Apollo	Falcon	Galileo
Amadeus	AXESS	Fantasia	Sabre
WorldSpan

Marriott International brands, partners and businesses are in the GDS systems under the following chain codes:

All Marriott Brands		EM
Marriott Hotels, Resorts and Suites		MC
Renaissance Hotels and Resorts		BR
Courtyard by Marriott		CY
Fairfield Inn by Marriott		FN
Residence Inn by Marriott		RC
TownePlace Suites by Marriott		TO

SpringHill Suites by Marriott		XV
Marriott Conference Centers		ET
Marriott Vacation Club International		MB
Ramada International		NR
Ritz-Carlton Hotels		RZ

Need to load a negotiated rate?
Check on a format?
Questions about a reservation? You can reach us by:

QUEUE ADDRESSES

Amadeus QE/OMAMC9100/97
Apollo QEM/QFB.
Galileo QEM/QFB
SABRE QP/QMCG
Worldspan QEM/MCQ

Queuing us via the GDS
Faxing us at (402) 391-6010
Call any of our worldwide reservation offices
Calling our Travel Services line at 1-800-831-3100 in the U.S./Canada
Via our travel agent page on www.marriott.com
email airlinehelpdesk@marriott.com

With negotiated rates, please ensure there is a valid contract and that the rate is not already loaded before forwarding us any requests.

"Seamless" availability links enable you to view the most up-to-date rates, rate descriptions, rules and availability in the same "reader friendly" language as our reservation agents view. In the past, hotel responses were based on information that was loaded in the GDS's hotel databases, often represented by cryptic codes. Now, Marriott provides you with seamless availability links by returning hotel information directly to you from our own reservation system. Rates displayed in the availability link are based on sell strategy, designed so a hotel can easily present the best rates that are available for a specific date. Availability links present these rates in the same order as our reservation agents view them in our own system. These best rates may include a choice of:

Breakfast inclusive
Advance purchase

Concierge/executive club
Long-term stays and packages

Sell strategy rates are followed by some available qualified

rates, including:

AARP/Senior Citizen

US Government

When specifically requested, rates for a negotiated account will appear before the sell strategy rates.

When a Marriott rate you are trying to book is shown as "on request," a special indicator ("R," "N," or "NN") will be found next to the rate, thereby letting you know that the rate is restricted due to high demand and low supply of rooms remaining at the hotel. When you attempt to sell this rate, you will receive either a confirmation number or an "unable to confirm" (UC) message within seconds.

To reduce your chances of receiving "unable to confirm" responses we encourage you to use your availability link (DCA-SABRE, Inside Availability-Galileo/Apollo, Worldspan-Hotel Source, Amadeus-Complete Access Plus) for the most up-to-date availability and rate offerings.

Marriott International and the Marriott family of brands are pleased to announce another first: the introduction of Alternate Availability functionality in Apollo/Galileo. Apollo/Galileo is the third GDS to offer Alternate Availability and Marriott International is pleased to be the launch partner—we were first to participate with Alternate Availability in Worldspan in 1996, and also first in Sabre in 1998.

For those who are not familiar with Alternate Availability, following is a mini-primer for Apollo/Galileo (Sabre agents, please see keyword "Alternate" in DRS for more information; Worldspan agents please see keyword "Source" in GRS):

Alternate Availability functionality enables you to easily book an alternate property if your initial sell request is not successful. In Apollo/Galileo, if you attempt an HOC for a property and the hotel is *not* available, you will get a new screen display–HOP–hotel other property–and a message indicating:

"Hotel requested not available"

Followed by up to three available alternate hotels from the Marriott family of brands, with the mileage and direction from the originally-requested hotel listed for each alternate. These can include:

BR	Renaissance Hotels, Resorts & Suites
CY	Courtyard by Marriott
ET	Marriott Conference Centers
FN	Fairfield Inn by Marriott
MC	Marriott Hotels, Resorts & Suites
NR	Ramada International Hotels and Resorts
RC	Residence Inn by Marriott
RZ	The Ritz-Carlton
TO	TownePlace Suites by Marriott
XV	SpringHill Suites by Marriott

To select a hotel from the HOP display, simply enter the line number of the hotel you want in the HOC field. This will generate the "Inside Availability" display for the alternate hotel.

We believe this enhancement will make it easier for you to sell hotels in Apollo/Galileo. We would like to know what you think of Alternate Availability–please contact us at QEM/QFB.